Woori FIS Bolsters Woori financial Group’s Competitiveness by Offering Top-Quality IT Service
Woori FIS Bolsters Woori financial Group’s Competitiveness by Offering Top-Quality IT Service
  • Lee Kyung-min
  • 승인 2010.11.05 14:16
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Kwon Sook-kyo, CEO of Woori FIS

"Woori Finance Information System (Woori FIS) aims to greatly contribute to bolstering Woori financial Group's competitiveness by offering top-quality IT service," a top manager of the company said.

"To attain the company's goal for 2010, we will provide banking and non-banking customers of Woori financial Group with speedier and more accurate service flexibly," said Kwon Sook-kyo, CEO of Woori FIS.

"Secondly," she added "we plan to push for total IT outsourcing of overseas subsidiaries of our group by expanding the business scope to global IT. Thirdly, we will offer tailor-made services suitable for management situations for relevant corporate customers."

"Along with this, Woori FIS will attain strategic cost reduction by internalizing the 'OneDo' drive, the management innovation activity carried out by Woori financial Group companies," the Woori FIS CEO said.

"Finally, we will create an organizational culture to which all executives and staff members can contribute voluntarily and aggressively in order to further improve customer value," said the top manager.

Woori FIS attained the ISO20000 international certification in 2006, in recognition of its global-level IT operational and management process.

"Through application, development, and the separation of operation for advanced operational processes, we could effectively manage and upgrade IT services such as service level agreement (SLA), guarantee service continuity, prompt resolution of system incidents, and prevention of recurrence," she said.

ISO20000 refers to the international standard of IT service management (ITSM) enacted by the International Organization for standardization (ISO). It has been used by IT service organizations throughout the world as a model case for business management.

Acquisition of international certifications

Woori Finance Information System

"Along with the acquisition of ISO20000 on internalization and management of the system business for the first time in Korea financial industry, Woori FIS obtained CMMI Level 4, a standard of management and improvement of system development, and ISO27001 related to the construction of information protection and security systems," said Kwon.

Woori FIS also received favorable appraisal from the ISO in regular follow-up and its which stated that its ISO20000 level has been persistently improving in terms of process observation, output and quality activities.

"Following the Level 3 acquisition of CMMI in 2006, we succeeded in achieving the higher Level 4 of CMMI in April 2009," she explained.

CMMI, a model offered to enhance productivity and quality of organization developing software and IT systems, is comprised of a total of five levels.

"By winning Level 4 of CMMI, we can make quantitative measurements for process applications and performance. We also obtained superiority in objective IT development and management ability by building a systematic management base and improving quality. Through persistent quality improvement actions, we plan to secure top-class quality," said the Woori FIS CEO.

Woori FIS also completed the conversion of the existing certification obtained in 2001 into ISO27001 by securing a global-level information protection management system about internet banking.

"By acquiring the ISO27001 certification, we can prevent the outflow of customer information and data in advance and protect customers from various information infiltration risk factors such as outside informational hacking," she noted.

"To win the international certifications in software development and security, we separated development and operation in 2005 and realized specialization by function. Along with this, we applied an advanced IT process and governing structure for effective relations between each function. At the same time, we succeeded in internalizing processes and strengthening abilities through the 6 sigma activity introduced in 2006 and the OneDo innovation drive recently propelled by the group," she said.

7 task force teams to expand external business

Since June 2010, Woori FIS has been pushing ahead with the SMART project to grow into a financial IT company armed with global competitiveness.

"We are making a strong push for the SMART project to convert methods of thinking and working and comprehend the world's best IT practices through re-establishment of the corporate growth strategy direction," she said.

"For the project, we have launched seven task forces to deal with business in the seven sectors _ the process sector, to improve process efficiency and transparency and realize world's best process; the HR sector, to improve professionalism and efficiency of human resources; the program development and operation sector; the organizational culture sector, to achieve a favorable workplace culture; the external business strategy sector; the overseas service sector, for development of overseas solutions and construction of network; and the clouding computing sector," she explained.

CEO Kwon said, "Presently, we are carrying out a total of 145 tasks and have achieved roughly 75%."

Noting that Woori FIS plans to leap toward a global financial IT company leading Korea's exports of financial IT technology, Kwon said, "In line with this, we will fully support the group's global strategy through the development of a platform for global core banking standards, securing overseas strongholds, foreign experts, overseas development centers, and construction of global sourcing system."


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