According to press of transcosmos on March 10, the President of Shintaro Tsuji of Sanrio Company in Tokyo Japan said starting the communication platform for entertainment and events, connecting LINE’s chatbot, e-ticket and e-commerce services went live from mid-February, 2017.
The service enables brands to sell e-tickets on their e-commerce websites as well as issue tickets via LINE by connecting “transcosmos eCommerce HUB (hereafter eCommerce HUB)”, an integrated e-commerce platform offered by transcosmos, and the feature to receive tickets via LINE, supported by “Quick Ticket”, an e-ticketing system offered by Leonis. At the same time, by combining “Reply.ai”, a platform to build and manage bot which transcosmos sells exclusively in Japan, with human support offered by transcosmos’s chat operators, brands can offer one-stop service from selling/issuing e-tickets, distributing contents, to communicating with customers before and after their visits.
Furthermore, the service realizes precise One to One marketing at real time, introducing character items when customers buy e-tickets as well as sending coupons for them to use in store when they enter the facility.
