Spinnaker Support Wins Gold Stevie Award for Customer Service Department of the Year
Spinnaker Support Wins Gold Stevie Award for Customer Service Department of the Year
  • By Kim Min-ji (info@koreaittimes.com)
  • 승인 2018.01.16 15:00
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Spinnaker Support, the third-party support and managed services provider for organizations running SAP and Oracle enterprise software, has been recognized by CIO Outlook Magazine as a Top 25 SAP Solution Provider in Asia Pacific 2017. According to PRNewswire on January 16, Spinnaker Support stood out from other solution providers based on its unique value proposition and roadmap. This distinction follows a host of recent honors won by Spinnaker Support, including the prestigious Gold Stevie Award for Customer Service Department of the Year.

Spinnaker Support is the fastest growing provider of third-party maintenance and managed services for Oracle and SAP applications
Spinnaker Support is the fastest growing provider of third-party maintenance and managed services for Oracle and SAP applications
APAC CIOoutlook is a print magazine that aims to provide a platform for CIOs, CTOs, and other senior level IT buyers and decision makers along with CXOs of solution providers to share their experiences, wisdom, and advice with enterprise IT community of APAC countries. A panel of esteemed industrial experts, along with the editorial board of APAC CIOoutlook magazine, formulated the top 25 list of SAP solution providers to provide APAC businesses with clarity in choosing their best SAP partners.

"We are pleased to be honored as a top SAP solution provider in Asia Pacific, a progressive region that is increasingly adopting our third-party support solutions," said Kurt Moydell, Senior Vice President at Spinnaker Support. "Countries like Korea and Japan have long been searching for a modern, risk-free alternative to SAP-provided support. SAP users are entitled to premier support at a fraction of the cost, and complete freedom to choose their own IT roadmaps on their own timeframes. The dramatic cost savings we enable are, in many cases, helping to fund their digital transformation."

Spinnaker Support was recognized as a top 25 SAP solution provider in APAC due to:

Delivery of a modern SAP support model that enhances service quality, reduces maintenance fees, and doesn't force unwanted upgrades.
Proven success in APAC, where 93 customers are now receiving more comprehensive, responsive SAP support while averaging over 60 percent savings in maintenance fees compared to what was previously paid to SAP.

Providing a unique blend of "full stack" services for more than 130 SAP products, including third-party support, managed services, consulting, and a smart range of technology advisory services designed to help customers navigate their SAP applications from on-premise to hybrid to cloud.
High caliber SAP software engineers who respond quickly to resolve critical issues faster than other service providers – per processes that are ISO 9001:2015 certified.
Industry leading SAP customer satisfaction rate (99.1%) and customer referenceability (100%) per the most recent customer survey.
Always delivering service the right way, respecting the intellectual property rights of others and not taking shortcuts that compromise the legal standing of the customer.

Spinnaker Support is the leading global provider of third-party support and managed services for Oracle and SAP enterprise software products. Spinnaker Support clients gain more comprehensive and responsive service, save an average of 62% on their support fees, and can remain on their current software release indefinitely. They trust Spinnaker Support to keep their enterprise applications running at peak performance and to help them navigate from on-premise to hybrid to cloud.


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