NH Nonghyup Bank announced on January 25 that it applied for AI-based 'Call Center Q & A Device' in September of last year and completed registration of Business Model Patents in December.
Call Center Q & A Device is a technology that learns accumulated database from call center AI system and continuously learns deep learning to answer various questions from customers.
The device is a fourth industrial revolution technology that improves the quality of counseling services and minimizes misguided guidance through immediate response.
In addition, NH Nonghyup Bank is applying for five business model patents in five related fields, including counseling quality system, AI counseling service, AI issue analysis, and real-time AI schedule automation device.
"We are operating a staff exclusively to increase accuracy of voice recognition and customer inquiries," an official at Nonghyup Bank said. "We will do our best to improve customer convenience and satisfaction by continuously learning deep learning."