An issue has been raised among users of the Galaxy S10+ in the U.S. that some products do not have good LTE signals. Some complain that the sensitivity of phone reception decreases depending on how the phone is held.
The Galaxy S10 series, which is popular in Korea and the U.S. that it is in short supply, has encountered unexpected rocks.
U.S. information and communication media Ubergizmo reported on March 27 that users who opened the Galaxy S10+ via U.S. carriers AT&T, T-Mobile and Sprint are complaining about the poor LTE connection.
Similar testimonies are being posted on the community inside Samsung Electronics' official U.S. homepage.
"Some Galaxy S10+ users say that the device's signal strength itself is weak," Ubergizmo said. "Although there is a common solution among users of S10+ to disable the 41 and 25 frequency bands through the data programming menu, considering the price of the smartphone, it does not reach a fundamental solution."
At the same time, some say that signal strength decreases when a device is caught without a smartphone case.
Regarding this controversy, a Samsung Electronics official said, "The problem occurred only in the U.S. and among other things, telecommunication companies and local development teams are analyzing the cause of the problem by understanding that it occurred in Sprint."
He added, "Software updates can solve this problem in Sprint." "We're looking at trends because the problem is not exploding. Nothing else has been decided yet."
