5G subscribers exceed 260,000, service complaints continue
5G subscribers exceed 260,000, service complaints continue
  • Lee Jun-sung
  • 승인 2019.05.07 14:10
  • 댓글 0
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The number of subscribers exceeded 260,000 just a month after the 5G service was launched on April 3. 

As of April 29, 5G service subscribers surpassed 260,000, the Ministry of Science, ICT and Information and Communication said on May 1.

KT, the second-largest mobile telecommunication company in the market, has the largest number of 5G subscribers among the three mobile companies, accounting for 40 percent of the market share. KT said the number of 5G subscribers exceeded 100,000 as of Thursday. 

Industry sources estimate that KT has about 105,000 new subscribers to 5G, SK Telecom has 85,000 to 90,000 and LG Uplus has 65 to 70,000 new subscribers. 

If 3 more companies release new rate plans, 5G base stations are established, and competition for services such as VR (Virtual Reality) videos is on fire, the gap between 30,000 and 40,000 subscribers can quickly be reversed.

In particular, attention is being paid to how SK Telecom, the No. 1 player in the industry, will beat KT to regain the lead. 

In May, it is predicted that 3 mobile telecommunication businesses will be more aggressive in bidding by offering variety of benefits such as discounting fees and adding data.

Meanwhile, according to a survey conducted by the Consumer Civic Group, consumers' complaints have continued since the 5G launch.

According to an analysis of 5G service cases that were received by Consumer Counseling Center (from May 5 to 26) since 5G service was started, most of them were '5G service quality complaints'.

Among them, 89.3% (117 cases) complained about quality of 5G service and 'subscription phase'(6.9 percent) was followed.

'5G Service Quality Complaints' were mostly about 'Lost of 5G' and 'I am using LTE because 5G Communication is not supported'. Quick and appropriate solutions to 5G-related issues are required.

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