For the 15th consecutive year, Korean Air has received the honor of being ranked No. 1 in global customer satisfaction.
Korean Air topped the air passenger transport service category at the "2019 Global Customer Satisfaction Competence Index (GCSI) Excellent Enterprise Awards" hosted by the Global Management Association and sponsored by the Japanese Efficiency Association Consulting held in Hanoi, Vietnam, on June 20.
Korean Air has been at the top of the air passenger transport service for a long time since 2005 in recognition of its diverse efforts to enhance customer service, including convenient global route networks, high-quality services and the introduction of next-generation aircraft.
Korean Air is actively seeking to strengthen customer service by implementing joint venture cooperation with Delta Air Lines of the U.S. for the first time in the Korean airline industry.
The joint venture between the two companies, which took effect on May 1 last year, enabled them to provide diverse schedules and routes linking 290 cities in the Americas and 80 cities in Asia.
In addition, the new Incheon-Boston route was launched on April 12 this year. A more convenient schedule has been made available to customers visiting the United States.
Korean Air has also been actively introducing new aircrat such as the Boeing 787-9 and A220-300, and will further strengthen its competitiveness in service this year by operating aircraft that matches the characteristics of each route.
Starting from 2021, the company plans to increase customer service quality by one notch by accelerating the advanced technology of its fleet by introducing 20 Boeing787-10 aircraft sequentially for the first time as a Korean airline, a company spokesman said.