Audi Volkswagen Korea belatedly joined the Korean Lemon Law. After deciding to introduce the Lemon Law in April, Audi Volkswagen Korea made an announcement on Aug. 29 that it will start implementing it next month after discussing detailed plans with Audi, Volkswagen, Lamborghini and Bentley, which are four brands under the group.
The Lemon Law requires manufacturers to exchange or refund new cars if a consumer finds two or more major defects or three common defects within a year (within 20,000 kilometers of mileage) after purchasing a new car. In American terms, 'Lemon' means a defective car.
Audi Volkswagen Korea submitted a letter of acceptance of the auto exchange refund arbitration rule to the Ministry of Land, Infrastructure and Transport on Aug. 28, agreeing to implement the Lemon Law. Considering that the ministry's advice on Lemon Law began in January, it is too late.
Hyundai-Kia and many other carmakers have all started implementing the Lemon Law. “There is no problem because we will apply retroactively to cars sold in January this year,” Audi Volkswagen Korea said. In addition, it will apply the law retroactively to cars shipped after Jan. 1 this year
"Audi Volkswagen Korea is focusing on improving customer satisfaction and social responsibility, as well as complying with domestic laws, in order to restore its market leadership," said Rene Koneberg, president of Audi Volkswagen Korea.
Under the implementation of the Lemon Law, dealers of the four brands under Audi Volkswagen are required to explain to buyers the exchange and refund arbitration rules when making contracts to sell new vehicles.