Many car service centers across the country are having difficulty in procuring parts as the newly introduced system by Hyundai Mobis this month did not work, the Chosun Biz reported on Jan. 19.
Hyundai Mobis is Hyundai Motor's largest primary parts partner and the largest auto parts maker in Korea.
Complaints from consumers who have Genesis, Hyundai, and Kia models, which are inconvenient due to poor procurement of essential parts such as oil filters and air cleaners, are also rising, according to the media.
Hyundai Mobis announced on Jan. 3 that it will establish and operate a data-based integrated information system called MAPS (MOST Advanced Parts System) using artificial intelligence (AI) and blockchain technology to increase the efficiency of supplying 65 million Hyundai and Kia AS parts worldwide.
However, it has been shown that the MAPS system has not been working properly since its introduction. Due to the system replacement process, many of the nation's A/S centers have already suffered a setback in parts supply since the end of last year, and the supply and demand of parts has worsened as the new system has been in failure.
A company employee who owns the Genesis sport utility vehicle (SUV) GV80 visited three Hyundai Motor A/S centers last month to replace engine oil, but all of them were in vain.
He said that it is difficult to replace engine oil because all after-sales service centers do not have oil filters in stock. Eventually, he contacted the customer center and visited the after-sales service center in other regions where the oil filter is in stock and replaced the engine oil.
"Engine oil is one of the most frequently checked items by drivers, and I don't understand that the largest automaker in Korea is not properly supplied with this simple component," he said.
"Hyundai Motor Group Chairman Chung Eui-sun stressed in his New Year's address that 2021 should be fully prepared to become the first mover of a new era," it reported, however, "Some point out that Chung's New Year's message is fading due to disruptions in supply and demand."
