Asiana Airlines topped the "Domestic Aviation Sector" in the "National Customer Satisfaction Index (NCSI) Survey" organized by the Korea Productivity Center.
Asiana Airlines was selected as the No. 1 airline in the "domestic aviation category" this year at the 2021 NCSI Awards held at Lotte Hotel in Jung-gu, Seoul on April 13.
As a result, Asiana Airlines has won a total of 21 awards in the NCSI survey’s "Domestic Aviation Sector," which has been held annually since 1998.
In this survey, Asiana Airlines received high reviews for its services reflecting customer needs such as ▲ASIANA CARE+ integrated quarantine/prevention program ▲Safe operation capabilities such as development of take-off and landing performance calculation app ▲A380 domestic and foreign tourism flight products.
Asiana Airlines plans to expand safety and practical customer benefits at its workplace by ▲ strengthening quarantine/prevention activities and aircraft safety maintenance ▲ expanding cooperative events and promotions such as hotels, duty-free, and finance ▲ expanding mileage use and extending validity.
"It is meaningful to achieve the first place in customer satisfaction despite the sharp decline in passenger operations due to COVID-19," said CEO Jung Sung-kwon of Asiana Airlines, who attended the awards ceremony. "Asiana Airlines will try to provide customers who are tired of COVID-19 with the feeling of satisfaction through the best safety and service."
