Korean Air announced on Sept. 17 that it recently won a silver medal in the “Cabin Concept of the Year” category of the 2021 "Onboard Hospitality Awards" organized by the British aviation, railroad and cruise industry magazine "Onboard Hospitality."
"Onboard Hospitality" is a British media that specializes in travel-related industries such as aviation, railroads, and cruise, evaluating and awarding the innovation and excellence of manpower, products and services for passengers' experiences, and co-hosting the Future Travel Experience Expo.
This award is given because Korean Air's efforts to prepare for the post-COVID-19 era were highly praised for providing a differentiated customer experience by providing safer air transportation services in the COVID-19 situation, while also developing innovative information technology (IT) services during the COVID-19 period.
Lee Seung-beom, vice president of Korean Air's customer service division, said, "Even in the COVID-19 situation, employees devoted to providing the best customer service in each sector first.”
He added, “Korean Air will provide the safest and most comfortable experience to customers after COVID-19 through continuous service innovation."
