- Oversight capabilities that come with proper data capture, archiving, and governance.
- An enhanced customer experience for companies that provide this service to clients.
[Jakarta, INDONESIA] LeapXpert, the enterprise-grade responsible business communication platform, and PT. Inov Perdana Teknologi (INOV), an information and communications technology solutions provider for the Indonesian market, today announced a partnership. Together, the companies will enable INOV’s clients to engage with customers through their favorite consumer messaging applications in line with regulatory requirements for record-keeping.
INOV, a trusted partner of IT and ICT industry titans including Microsoft, NICE, and Oracle, provides consultancy, hardware, and software services to leading organizations in the Indonesian business community and throughout Southeast Asia. But as conversations between businesses and clients expand to a larger array of channels, including SMS and instant messaging platforms, organizations must adopt and implement enterprise-grade communications and archiving solutions that keep all business-related conversations in one organized easily accessible place.
LeapXpert’s platform creates a comprehensive digital record of all conversations between organizations and their customers carried out over messaging apps. This accessible, single source of truth enables companies to quickly reference conversational history, which is critical for monitoring the efficacy of business operations, remaining in compliance with record-keeping requirements, and protecting the organization in the event of a future dispute, litigation, or regulatory investigation. By partnering with LeapXpert, INOV will provide its clients with an industry-leading platform that streamlines their compliance efforts, safeguarding their bottom line and reputation.
“As a solutions service provider guiding our clients from A to Z, making sure that the organizations we serve have the right tools to optimize their customer communications is very important to us,” Said Willy TW Hioe, Director of Inov. “By integrating LeapXpert into our product offerings, we’re giving our clients a leg up over their competition when it comes to staying in compliance and managing business conversations. We’re certain that LeapXpert’s solution will strongly resonate with our clients, who are constantly striving to deliver superior best-in-class service to their customers.”
“INOV, one of the most trusted names in information and communications technology in Indonesia, was a natural partner for us,” said Avi Pardo, Co-founder, and COO of LeapXpert. “We will continue to partner with industry leaders, enabling us to quickly meet the growing demand for modern enterprise communication platforms and expand our global footprint.”
