SINGAPORE - Jebsen & Jessen Communciations (JJC) was awarded the ASEAN Unified Communications System Integrator of the Year and ASEAN Contact Centre Applications System Integrator of the Year at the Frost & Sullivan 2014 Asia Pacific Best Practices Awards, held on 16 October at Marina Bay Sands, Singapore.
The double awards illustrate JJC's excellent achievements and performance in the unified communications and contact centre industries respectively, outperforming competitors in the region to be the partner of choice for many businesses.
"Jebsen & Jessen Communications has relied on local expertise to expand into emerging markets such as Myanmar and Vietnam," Harsh Upadhyay, Industry Analyst, ICT Practice, Asia Pacific, Frost & Sullivan said. "Its attention to customised service, applications and quality consultation continues to be a key differentiator for the company."
"It is a privilege to be recognised in the enterprise market by customers and vendors alike these four years running," Harold Thng, Regional Managing Director of JJC, said. "This reaffirms that we are progressing in the right direction and providing services that meet the business objectives of our clients."
In the course of the past several years, the enterprise market has continued to grow and evolve.
"Over the past decade, the implementation of technology is dominantly vendor-led," Thng said. "Customers are left to determine for themselves how the technology introduced will best profit their business."
"Today, the roles are reversed," Thng continued. "Customers are clearer of what various technologies can do for them. JJC recognises this and has shifted the focus to addressing customers' specific needs and expectations."
With the Asia Pacific contact centre market alone projected to grow at a compound annual growth rate of 7.1 percent till 2019, the enterprise market presents tremendous potential for development. JJC has consistently improved its offerings while expanding into emerging verticals previously untapped upon.
The Frost & Sullivan 2014 Asia Pacific Best Practices Awards is in its fourth year running. It recognises companies that have implemented best practices in their industry and demonstrated exceptional performance in leadership, innovation and product and service development.
By Lee Jun-seung (junseung@koreaittimes.com)
