OTRS.com, the world's leading provider of open source IT Service Management (ITSM) and Help Desk solutions, today announced the launching of a worldwide partner program and major push in global markets. The company aims to build a network of certified ITSM integration partners in APAC and EMEA by the end of 2010. It aims to double its network of certified ITSM integration particularly in Korea. The move follows a previously announced 76.5 percent growth in global sales, and a major expansion of its North American and Latin American operations.
"We are seeing a tremendous upsurge in demand for our open source service desk products, together with a flood of partner queries," said André Mindermann, CEO of OTRS. "Our Partner Program features training and certification, as all our partners must meet high technical standards of sales and service support before they can be called «OTRS Certified» partners."
OTRS system integrator partners provide clients with high-value support and consulting services including design, implementation and configuration of IT Services Management and Help Desk solutions. A comprehensive certification program assures that OTRS customers receive high quality service, regardless of which partner they choose. Firms interested in becoming certified OTRS integration partners can find more information and apply at otrs.com
