JB Financial Group said on May 21 that it is expanding and implementing non-face-to-face financial services of its affiliates so that customers can easily and conveniently use financial services.
Jeonbuk Bank, which has reorganized its non-face-to-face service since last week, has been successfully running various services. It has increased customer convenience by providing services such as deleting password errors, withdrawing lost reports, issuing mobile sequential waiting tables and changing payment accounts.
Kwangju Bank also expanded non-face-to-face services and added smart banking specialized services late last year to allow customers to do banking business without visiting banks. As a result, customers can easily and conveniently work on extending loans, increasing credit limits, and changing their loan payment accounts.
Kwangju Bank will open a financial consultation chatbot system in the second half of the year following its latest mobile chat consultation.
"We will continue to implement non-face-to-face services so that customers can do a variety of financial services without visiting banks," a JB Financial Group official said.