Asiana Airlines tops in Korea's Customer Satisfaction Index (KCSI) in aviation sector in 2019
Asiana Airlines tops in Korea's Customer Satisfaction Index (KCSI) in aviation sector in 2019
  • Lee Kap-soo
  • 승인 2019.10.15 12:47
  • 댓글 0
이 기사를 공유합니다

Asiana Airlines achieved the top spot in the aviation sector on Oct. 15 for the sixth consecutive year in the "Korean Customer Satisfaction Index (KCSI)" for the Korean industry in 2019. (Image = Asiana Airlines)

Asiana Airlines achieved the top spot in the aviation sector on Oct. 15 for the sixth consecutive year in the "Korean Customer Satisfaction Index (KCSI)" for the Korean industry in 2019.

The KCSI, organized by the Korea Management Association of Consulting (KMAC), is a comprehensive index that shows customers' satisfaction with each industry's products and services in Korea, and it has announced brands that customers prefer after an objective evaluation every year.

This year's survey on customer satisfaction in the "aviation sector" was conducted on men and women aged 18 to 65 years old who used airlines in Seoul and six metropolitan cities over the past year. The survey period lasted about four months from April 22 to August 23, and the interviewer visited the households to conduct a one-on-one interview.

As a result, Asiana Airlines was selected as the top airline customer satisfaction rating for six consecutive years from 2014 to this year and has topped 22 out of 25 evaluations since it began evaluating the aviation sector in 1995.
 
In the latest evaluation, Asiana Airlines received high reviews from its customers for introducing new aircraft, strengthening its competitiveness in the field through the deployment of the right places, and expanding its network of routes.

In fact, Asiana Airlines introduced three next-generation A350 and one A321NEO this year to strengthen its competitiveness in both short and medium and long-range areas.


댓글삭제
삭제한 댓글은 다시 복구할 수 없습니다.
그래도 삭제하시겠습니까?
댓글 0
댓글쓰기
계정을 선택하시면 로그인·계정인증을 통해
댓글을 남기실 수 있습니다.

  • Korea IT Times: Copyright(C) 2004, Korea IT Times. .Allrights reserved.
  • #1206, 36-4 Yeouido-dong, Yeongdeungpo-gu, Seoul, Korea(Postal Code 07331)
  • 서울특별시 영등포구 여의도동 36-4 (국제금융로8길 34) / 오륜빌딩 1206호
  • * Mobile News: m.koreaittimes.com
  • * Internet news: www.koreaittimes.com
  • * Editorial Div. 02-578-0434 / 010-2442-9446 * PR Global/AD: 82-2-578-0678.
  • * IT Times Canada: Willow St. Vancouver BC
  • 070-7008-0005
  • * Email: info@koreaittimes.com
ND소프트